Dr. R. James Steffen

Dr. Steffen has designed and taught the industry's most successful partnering seminar to thousands of people throughout the United States and Europe. Using his unique combination of advanced academic and consulting experience, he has positioned partnering as the most powerful tool in creating the ultimate competitive edge, the Very Satisfied/Delighted Customer.

Jim has four degrees, including a Masters in Mathematics from the University of Notre Dame and a Doctorate in Humanistic Psychology from the University of Massachusetts, where he directed the Leadership Lab. His doctoral dissertation, "Identifying and Developing the Basic Skills of Relationship Building," was the start of his interest in partnering.

To this background he added 21 years of consulting with such large companies as AT&T, IBM, and Pitney Bowes down to the smallest of companies. He is the author of five books including How To Get 100% Participation From a Voluntary Group, Maximizing Managerial Effectiveness, and The Ultimate Competitive Edge: Creating The Very Satisfied Customer Through Partnering, a Handbook.

When he first discovered through research that the "Very Satisfied Customer" was three-to-ten times more loyal than the customer who was just "satisfied," he began developing the quickest, easiest, and most cost-effective method for creating this type of highly-profitable customer relationship. This sent him back to his doctoral dissertation, written many years, earlier for the key -- partnering.

Dr. Steffen's Successful Partnering ™ seminar is packed with practical, easy-to-use strategies, tools, and techniques to create successful, long-lasting relationships. The seminar has two unique benefits: It helps you, the participant, use partnering to involve customers to enthusiastically accept part of the responsibility for making themselves very satisfied and optimizing your impact on their business and career success. This creates the Ultimate Competitive Edge for you and your company. Second, it helps you use partnering in other non-customer situations, including building solid relationships in both your business and personal life.

Email Dr. Jim: rjsteffen@SSAinternational.com